Contact centers facing the risk of fraud and the costs associated with authenticating callers will find Nuance's Caller Authentication Solutions meet these challenges while improving the caller experience. Caller Authentication solutions in their simplest form can use user inputs such as DTMF to collect information required to verify a caller's identity. More sophisticated caller authentication solutions can include Nuance Verifier technology to compare a voice sample to the voice print on record. In any case, the purpose of a Caller Authentication system is to collect an identity claim for the caller and to verify that identity claim using information collected from the caller and stored in databases. Learn More
